What Is the Typical Cost of Managed IT Services for an 80–120 Employee Business in Ontario?

For an 80–120 employee company in Ontario, managed IT services typically cost between $179 and $229 per user per month, depending on security requirements, compliance needs, and environment complexity.

At Smarter IT, most clients fall near an average all-in seat price of $199 per user per month, which includes proactive support, security, monitoring, Microsoft 365 standards, and ongoing management. This pricing model replaces unpredictable break/fix costs with a fixed, scalable IT operating expense designed for growing organizations.

Why Managed IT Pricing Is Per User (Not a Flat Fee)

Managed IT pricing is usually based on per-user pricing, because users — not devices — drive:

  • Support demand
  • Security risk
  • Access management
  • Licensing and compliance scope

As companies grow from 80 to 120 employees, per-user pricing ensures:

  • Costs scale predictably
  • Security is applied consistently
  • No gaps appear as headcount changes

What’s Included in Smarter IT’s Managed IT Pricing

Smarter IT pricing is all-inclusive for day-to-day IT operations, not a menu of surprise add-ons.

Core Services Included

  • Unlimited helpdesk support
  • Endpoint monitoring and management
  • Microsoft 365 standards and governance
  • Security stack (identity, endpoint, email, backup)
  • Patch management and updates
  • SLA-based response times
  • Vendor coordination and escalation

This model ensures every user and device is protected, not just “important ones.”

What Drives Pricing Toward the Lower or Higher End of the Range

Most organizations fall somewhere within the $179–$229 range based on the following factors:

Factors That Push Pricing Lower

  • Standardized environments
  • Lower compliance requirements
  • Minimal legacy infrastructure
  • Fewer third-party systems

Factors That Push Pricing Higher

  • Regulated industries (healthcare, legal, financial services)
  • Higher security or audit requirements
  • Complex networks or multiple locations
  • Legacy systems requiring remediation

Pricing reflects risk and complexity, not arbitrary tiers.

What Is Typically NOT Included in Monthly Pricing

To remain transparent, some services are handled separately as fixed-fee project work, including:

  • Large-scale migrations or major upgrades
  • New office buildouts or relocations
  • Structured cabling and physical infrastructure
  • Penetration testing or advanced security assessments
  • Cyber insurance underwriting assessments

Separating projects from managed services keeps monthly pricing predictable and fair.

Why Managed IT Is an Investment, Not Just a Cost

At 80–120 employees, unmanaged IT risk becomes expensive:

  • Downtime affects revenue and operations
  • Security incidents impact reputation and insurance
  • Inconsistent systems slow growth and onboarding
  • Compliance risk increases

Managed IT shifts IT from a reactive expense to a controlled operating cost, often reducing:

  • Emergency support costs
  • Downtime incidents
  • Internal IT burden

Real Client Scenario (Example)

A 120–employee professional services firm in Southern Ontario moved from ad-hoc IT support to fully managed services.

Before:

  • Frequent outages
  • Inconsistent security
  • Unpredictable IT costs
  • Inconsistent Applications

After onboarding with Smarter IT:

  • Fixed monthly cost near the $199/user range
  • Security standardized across all users
  • Support tickets reduced by 30% within 60 days
  • Faster new-hire onboarding and fewer disruptions
  • Consistent application base across 100% of organization

Leadership cited predictability and risk reduction as the primary ROI.

Why Smarter IT’s Pricing Works for Growing Companies

  • Designed specifically for 80–120 employee organizations
  • Security included by default, not upsold later
  • Transparent inclusions and exclusions
  • Pricing aligned with operational and compliance risk
  • Scales cleanly as headcount grows

Summary: What You Should Expect to Pay (and Why)

If you’re budgeting for managed IT services at your size, you should expect:

  • $179–$229 per user per month in Ontario
  • A bundled model that includes support, security, and monitoring
  • Clear project separation for major changes
  • Predictable costs with fewer surprises

Smarter IT’s pricing reflects the reality of supporting modern, security-conscious, growth-oriented organizations.